Shipping & Returns

  • Once the order is recived, we immediatelt start to preocess it. If the ieder is places by 2 pm Est on a weekday, it will be shipped the same day.
  • If you would like to use your shipping carrier account number, please select FREE Pick Up and indicate your account number in the order comment.
  • If you would like to pick up your order at our New York Office, please select Free Pick up. Your order will be ready for pick up withing 2-3 hours.
  • If your desired shipping service is not available please reach out to us at contact@gemsocean.com
  • All of our orders are traclable and you will recieve an tracking number once the shipment is out.
  • All the custom duties & taxes will be buyers responsibility.
Returns
  • Product must be in good condition the way it was recieved.
  • Product must be returned withing 15 days of recieving the order.